How can I know my subscription contract end date and package details?
You may choose one of the following to enquire your contract details:
Login or Register to our online Customer Zone, or Contact the Call Center on +971 4 8061111 (Select Language, Enter the Smart Card number and Select account status).
Can I renew my subscription before my subscription contract end date?
Yes, subscribers can renew their subscription before the expiry of contract. To do so please call your distributor or PME Call centers.
How can I receive updates on new promotions and events?
Subscribers within UAE can send a SMS message with the word PEHUPD on 4114. Subscribers from other regions can message the word PEHUPD to 00971507189008. This facility involves a standard cost.
Alternatively subscribers can log on to www.pehlatv.net to get all updates.
I have a Pehla subscription smartcard which I am using with a decoder that I have purchased from the market and is not an PME approved decoder. I have frequently faced problems with the channels showing black screens and I have to take my smartcard to the PME distributor to get it activated. please advise?
The full services of PME can be guaranteed only on PME approved decoders. PME uses the Irdeto conditional access technology for controlling the access of their channels and Irdeto tests and approves the decoders so that these decoders satisfies all the functions and features of their technology. Any upgrades in their system are automatically updated on these decoders, hence PME advises all the subscribers to use these Irdeto approved IRD's distributed by PME for a trouble free viewing of their channels.
What are the subscription options for Pehla?
Pehla has 4 subscription options: Pehla Variety (33 channels), Pehla Spice (18 channels), Pehla Spice Plus (27 channels) and Pehla Prime (45 channels).
Where do I buy the digital decoder from? How much do I have to pay for the same?
You can own a digital decoder at a fantastic price of US$ 68 only from any of our authorised distributors. These distributors will get you an PME approved digital decoder which guarantees the full subscribed services.
Can I upgrade my services after subscription?
Easy upgrades are always possible to premium packages by paying the differences in subscriptions. Monthly credit card subscribers can upgrade to premium package within 24 hours.
What does the term Loyal Subscriber mean? Are there any benefits for Loyal Subscribers?
The term Loyal Subscribers is used for the subscribers who maintain a continuous subscription without getting disconnected.
Some of the benefits enjoyed by our loyal subscribers are:
• Access to premium events
• Eligibility for exclusive offers and benefits.
What is Sleep Mode? How do I benefit with Sleep mode?
Sleep mode is a process which will help subscribers to freeze their subscription while they are away on vacation or traveling so that they do not loose their paid subscription. Sleep mode can be availed up to 30 days in a year. Also even if the subscription is on sleep mode, they can avail all the benefits of an active subscriber.
I have heard about Pehla Academy? What is it all about?
Pehla Academy assists the underprivileged children in the SAARC Region. Pehla contributes part of your regular subscription fees to Pehla Academy. Subscribing/Renewing you Pehla subscription will also help the needy back home and around the world!
Who do I contact incase if I need any assistance?
Pehla is committed to 100% customer satisfaction by providing 24x7 services to our valued subscribers through various modes of communication:
• Call our IVR and select Online Technical Help
• Request from Online Fax Gateway from our IVR• Send SMS to 4114 and 971507189008 with a message as “REQ TECH”